Job Description

The basic function of an Andia’s Retail Shift Manager is to be the primary leader on a shift and hold the shop up to the Andia’s brand standards by embodying our Core Values inside and outside of work.

Required Qualifications

• Must be 18+ years old
• Must be able to float between all our retail locations
• Ability to multi-task and work on projects simultaneously
• Dedication to impacting results...with a "whatever it takes" attitude
• Excellent interpersonal communication skills
• High attention to detail
• Availability to work a minimum of 3 shifts a week, including evenings, weekends, and some holidays. Shifts are the same every week and change seasonally
• Must have a reliable mode of transportation to and from work
• Availability to attend mandatory biweekly manager meetings on Saturday mornings & one-on-one meetings once a month
• Excellent communication skills on and off shifts with your team and upper management 

Tasks & Responsibilities

As the Retail Shift Manager, you are responsible for the following tasks.

• Managing a team of 20+ employees
• Assisting in training and development of new hires
• Cash handling and reporting
• Ensuring Core Values are upheld by team
• Ensuring highest standard of guest service
• Meeting and exceeding all aspects of health and safety of the team
• Serving as a role model on the team--both behind the counter and behind the scenes
• Upholding our Policy Handbook by having disciplinary conversations with team members as necessary
• Offering exceptional availability & sticking to a consistent weekly schedule
• Excelling in mature, professional, prompt communication between the staff and leadership–both inside and outside of work
• Leading/guiding/redirecting the Senior Scoopers & whole team in keeping the shop and guest service up to the Andia’s brand standard
• Working with the Senior Scoopers to keep all waffle items stocked
• Monitoring shop cleanliness both behind and in front of the counter
• Torching any items as needed
• Sending home team members when slow
• Telling team members to clock in early
• Handling difficult guest situations
• Taking supply & ice cream inventory at closing
• Closing both drawers at closing
• Excelling at the Scooper position in addition to the Manager position
• Taking over the tasks of a Senior Scooper in their absence 
• Opening/closing the shop and locking it up safely
• Meeting biweekly with the rest of the management team
• Meeting monthly one-on-one with the District Manager
• Upholding our Core Values in everything they do